This Privacy Policy explains how GO UK CONSULTING LTD ("Company", "we", "our", or "us") collects, uses, stores, and protects your information when you interact with our chatbot services ("Service") available through Meta platforms including Facebook Messenger, Instagram, and WhatsApp, as well as other supported platforms such as Telegram.
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
GO UK CONSULTING LTD
United Kingdom
Email: info.go@consltd.uk
Website: https://goukconsulting.uk
2. Information We Collect
When you use our chatbot, we may collect and process the following information:
- Messages, text, images, files, or other content you send to the chatbot
- Public profile information made available by the platform you use
- Platform-specific identifiers such as:
- Facebook Messenger ID
- Instagram username or ID
- WhatsApp phone number
- Telegram username or ID
- Technical information including device type, browser type, IP address, language settings, and usage data
- Interaction history with the chatbot
- Information voluntarily provided by you during conversations
We only collect information necessary to provide and improve the Service.
3. How We Use Your Information
We may use your information to:
- Provide automated customer support and chatbot responses
- Respond to enquiries and requests
- Improve chatbot functionality, quality, and accuracy
- Monitor performance, reliability, and security of the Service
- Prevent fraud, abuse, spam, or misuse
- Comply with legal obligations
- Maintain records of communications where necessary
4. Automated Decision-Making and AI Processing
Some responses are generated automatically using artificial intelligence (AI) technologies.
Conversations may also be reviewed by authorised human personnel for:
- Customer support purposes
- Quality assurance
- Training and improvement of the Service
- Security and abuse prevention
You should avoid sharing sensitive personal information through the chatbot unless specifically required.
5. Legal Basis for Processing (UK GDPR / GDPR)
Where applicable under UK GDPR or GDPR, we process personal data based on one or more of the following legal bases:
- Your consent
- Performance of a contract or provision of requested services
- Legitimate business interests
- Compliance with legal obligations
6. Data Sharing
We do not sell your personal data.
We may share information only with:
- Service providers and technology partners required to operate the chatbot and related systems
- AI and automation service providers
- Hosting and cloud infrastructure providers
- Legal or regulatory authorities where required by law
- Professional advisers where necessary for legal or compliance purposes
All third-party providers are required to protect your information appropriately.
7. Meta Platforms and Third-Party Services
This Service operates through third-party platforms including:
- Facebook Messenger
- Telegram
Your use of these platforms is also subject to their own terms and privacy policies.
Meta Platforms technologies and services may independently collect and process your information according to Meta's Privacy Policy.
For more information, please review:
8. Data Retention
We retain personal data only for as long as reasonably necessary to:
- Provide and maintain the Service
- Improve chatbot performance
- Resolve disputes
- Meet legal, tax, regulatory, or compliance obligations
When information is no longer required, we will securely delete or anonymise it where reasonably possible.
9. Data Security
We implement reasonable technical and organisational measures designed to protect your information against:
- Unauthorised access
- Loss or misuse
- Alteration
- Disclosure
However, no online platform or data transmission method can be guaranteed to be completely secure.
10. International Data Transfers
Your information may be processed or stored outside your country of residence, including in countries that may have different data protection laws.
Where required, appropriate safeguards will be implemented to protect your personal data.
11. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your information
- Restrict or object to processing
- Withdraw consent where processing is based on consent
- Request transfer of your data
- Lodge a complaint with a data protection authority
To exercise your rights, contact us using the details below.
12. Children's Privacy
This Service is not intended for children under the age of 13 (or higher age where required by local law).
We do not knowingly collect personal information from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with the revised "Last updated" date.
Continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, you may contact us:
GO UK CONSULTING LTD
Email: info.go@consltd.uk
Website: https://goukconsulting.uk